VII. Right of withdrawal
If the customer is a consumer within the meaning of § 13 BGB (German Civil Code), he has a right of withdrawal with regard to the goods ordered via the online shop or outside the online shop by telephone, fax or e-mail, about which he is instructed as follows:
Right of withdrawal
You have the right to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods. In order to exercise your right of revocation, you must inform us, the
Augustin Group GmbH & Co. KG
Scandinavian arch 5
Tel.: +49 (0) 4608 / 973660
Fax: +49 (0) 4608 / 97366250
inform you by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this Agreement. You can use the sample revocation form, which is not mandatory. You may also electronically complete and submit the sample withdrawal form on our website (https://augustin-group.de/media/content/download/Widerrufformular.pdf). If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocationIf you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from a different type of delivery from the cheapest standard delivery offered by us), immediately and no later than 14 days from the date we receive notice of your revocation of this Agreement. For such refund we will use the same means of payment as you used for the original transaction unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse a refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within 14 days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the 14-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking their condition, properties and functionality.
end of the revocation instruction